Terms of Service

1. Definitions

Platform

Refers to the mobile ordering application and all digital services offered by Skipy.

Users

An individual who uses the Platform to place orders for products and services with ESTABLISHMENTS.

Establishment

A partner store that offers its products and services for sale through the Platform.

Products

Consumer items, food, and other goods or services offered by ESTABLISHMENTS on the Platform.

2. Purpose of the Platform

The Platform acts as a digital intermediary, facilitating communication between USERS and ESTABLISHMENTS for placing orders and processing payments. Skipy is not responsible for the preparation, quality, packaging, or delivery of the Products, as these responsibilities belong exclusively to the ESTABLISHMENTS.

3. Registration and Access

To use the Platform, the Purchaser must complete a registration process by providing accurate and up-to-date information, including:

• Full Name
• CPF (Brazilian Tax ID)
• Mobile Phone Number
• Email Address

The Purchaser is responsible for maintaining the security of their account and for all activities carried out through it.

4. Orders and Payments

4.1 Placing Orders

USERS may browse products offered by ESTABLISHMENTS and place orders directly through the Platform.

4.2 Payment Processing

The Platform intermediates the payment processing between the User and the Establishment. Payment may be made through:

• payment methods available within the Platform, or
• when applicable, through the Establishment’s own Point of Sale (POS) systems.

4.3 Fees and Commissions

Skipy may charge service fees to ESTABLISHMENTS as agreed in a specific contract. These fees may include:

• a fixed monthly fee (BRL 180.00 for locations that use the platform only as a marketplace); and/or
• a 5% commission on the total transaction value (excluding payment processor fees).

The responsibility for paying any additional service fees to the User, if applicable, will be defined by the Establishment and must be clearly communicated to the User at the time of checkout.

4.4 Refunds and Chargebacks

In the event of a payment refund, the Platform’s commission (5%) may still be retained, since the intermediation service was duly provided.

5. Cancellation and Refunds

5.1 Right of Withdrawal (Article 49 — Brazilian Consumer Protection Code)

The Brazilian Consumer Protection Code (Law No. 8,078/90) guarantees the right of withdrawal within 7 (seven) calendar days for purchases made outside a commercial establishment.

5.2 Exceptions for Food Products

The right of withdrawal does not apply to food products that:

• are perishable by nature, or
• are prepared according to the consumer’s specifications (customized goods), such as meals and beverages.

Once the preparation of the product has started by the Establishment, cancellation and refunds may not be possible, as the product cannot be resold.

5.3 Platform Cancellation Policy

The Purchaser may request cancellation of an order until the moment the Product is delivered by the Establishment, since they may verify whether the product received corresponds to the product ordered (except for food products). After delivery confirmation, cancellation will be at the exclusive discretion of the Establishment, with no guarantee of a refund.

5.4 Cancellation Procedure

To request a cancellation (when permitted), the Purchaser must:

• use the specific cancellation functionality available on the Platform; or
• contact the Establishment directly, according to the options provided.

6. Privacy and Data Protection (LGPD)

6.1 Data Collection

The Platform collects the following personal data from the Purchaser:

• Full Name
• CPF
• Mobile Phone Number
• Email Address

This data is collected in order to:

• enable registration
• process orders
• intermediate payments
• comply with legal and tax obligations

6.2 Legal Basis

The processing of personal data is based on:

• contract performance (to provide Platform services), and
• compliance with legal obligations (such as issuing invoices and meeting regulatory requirements).

6.3 Data Sharing

Data necessary for order fulfillment will be shared with the Establishment selected by the Customer, including:

• Name
• Phone number
• Delivery address
• CPF (for invoice issuance)

This sharing occurs exclusively so that the Establishment can:

• prepare the Product
• deliver the Product
• issue the corresponding invoice.

The Establishment will act as an independent data controller for the data received for order fulfillment.

6.4 Data Subject Rights

The User, as the data subject, has the rights provided under the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD), including:

• right of access
• correction
• deletion (subject to legal obligations to retain fiscal data)
• data portability
• objection to data processing

To exercise these rights, the User must contact Skipy through the available support channels.

7. Responsibilities

7.1 Platform Responsibilities

Skipy is responsible for:

• providing technological intermediation between USERS and ESTABLISHMENTS
• secure payment processing
• protecting personal data under its responsibility in accordance with LGPD.

7.2 Establishment Responsibilities

The Establishment is solely and exclusively responsible for:

• the products sold
• product quality
• packaging
• delivery
• issuing tax documents
• compliance with all regulations applicable to its activity.

7.3 Customer Responsibilities

The Customer is responsible for:

• providing accurate and up-to-date information
• paying for orders placed
• complying with the conditions required to receive the Products.

8. General Provisions

8.1 Modifications

Skipy may modify these Terms at any time, provided that prior notice is given to Users.